Location and Hours:
1055 N. Main Street, Santa Ana, CA 92701
Click here for directions.
Customer Service Center Hours:
Monday - Friday | 7:00 a.m. - 4:30 p.m.
Cashiers open until 5 p.m.
Saturday | 8:00 a.m. - 1:00 p.m.
We are open one Saturday every month.
July 19, August 16, September 13, October 18, November 15, December 13
Forms Workshop:
Monday - Friday | 7:00 a.m. - 5:00 p.m.
In-Person | Make an Appointment
Virtual | Join the Zoom event
By Phone:
Customer service representatives are available during normal business hours.
Monday - Friday (except holidays) 7:00 a.m. - 5:00 p.m.
The automated system is available 7 days a week, 24 hours a day.
(866) 901-3212
Tele-Typewriter: (866) 399-4096
Outside US: (408) 273-0073
Fax: (714) 347-4811
Schedule Appointment:
Orange County Child Support Services offers convenient ways to connect with a child support professional. Click the button below or call (866) 901-3212 to schedule an appointment at a time that works best for you.
Workshops are now available: Need help filling out the Income and Expense Declaration (I&E) form? For an in-person workshop call (866) 901-3212 or attend a Virtual Zoom Workshop.
Video Appointment: Use your smart phone, tablet or computer to connect over video call (Zoom or MS Teams). Learn how to use Zoom for your appointment.
Phone Appointment: We will call you at the number provided at your appointment time.
In-person Appointment: Discuss your case with us in person at our office.
Talk to Us Right Away: Call (866) 901-3212, Monday-Friday, 7:00 a.m. - 5:00 p.m.
By Mail:
Department of Child Support Services
P.O. Box 22099
Santa Ana, CA 92702
By Email:
Electronic service of court documents: e-servicedocuments@css.ocgov.com
New customers without an open case: childsupport@css.ocgov.com
Existing customers, contact a case manager through Customer Connect.
Customer Connect:
Customer Connect is a self-service portal that provides 24/7 access to your case information. Use Customer Connect to contact a case manager, see your payment history and electronic documents, and update your contact information.
View an instructional video in English or Spanish
Log in or register for Customer Connect
You will need your Participant Identification number (PAR ID) to log in and access your Customer Connect account. If you would like to access Customer Connect and need assistance with your PAR ID, contact us at (866) 901-3212.
Parentage Opportunity Program Coordinator:
(714) 347-8118
CSS-POP@css.ocgov.com
Ombudsman:
(714) 347-4818
Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resolution process and State Hearings.
Media Relations:
Keith McHorney
OC CSS’ Public Information Officer is responsible for communications with the media.
By Phone: (714) 347-6961
By Fax: (714) 347-4926
By Email: kmchorney@css.ocgov.com
To protect your privacy, we are not able to communicate through social media.