Contact Us

Location and Hours

Location and Hours:

1055 N Main Street
Santa Ana, CA 92701

Click here for directions

Customer Service Center Hours:
Monday-Friday
7 a.m. - 4:30 p.m. (Cashiers open until 5 p.m.)

Click here for up-to-date information regarding Coronavirus (COVID-19). Masks covering the nose and mouth are required at CSS.

To protect your privacy, we are not able to communicate through social media.

By Mail

By Mail:

Department of Child Support Services
P.O. Box 22099
Santa Ana, CA 92702

By Phone

By Phone:

Customer service representatives are available during normal business hours.
Monday - Friday (except holidays) 7 a.m. - 5 p.m.
The automated system is available 7 days a week, 24 hours a day.

(866) 901-3212
Tele-Typewriter: (866) 399-4096
Outside US: (408) 273-0073
Fax: (714) 347-4811


Attending Interviews:

Telephone Interview: Call (714) 347-4980 to speak to a case manager right away.

Remote Interview: Attend your interview from home using your smart phone or computer web cam. Click here for instructions on using Webex for your remote interview.

In-person Interview: Attend your interview in our office. A mask covering your nose and mouth must be worn throughout your interview.

Schedule an appointment for your interview:
By Phone: (714) 347-6406
By Email: css-customerservicecontactsupportteam@css.ocgov.com
Online: Click here to self-schedule a virtual, phone or in-person appointment.

By Email

By Email:

childsupport@css.ocgov.com
Existing customers, click here to access Customer Connect.
Parentage Opportunity Program Coordinator:
(714) 347-8118
CSS-POP@css.ocgov.com
Ombudsman

Ombudsman:
(714) 347-4818

Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resolution process and State Hearings.

Media Relations:
Keith McHorney

OC CSS’ Public Information Officer is responsible for communications with the media.

By PhoneBy Phone: (714) 347-6961

By FAXBy Fax: (714) 347-4825

By EmailBy Email: KMcHorney@css.ocgov.com