Contact Us

Location and Hours

Location and Hours:

1055 N. Main Street
Santa Ana, CA 92701

Click here for directions.

Customer Service Center Hours:
Monday - Friday
7 a.m. - 4:30 p.m.
(Cashiers open until 5 p.m.)

Click here for up-to-date information regarding Coronavirus (COVID-19). 

By Phone

By Phone:

Customer service representatives are available during normal business hours.
Monday - Friday (except holidays) 7 a.m. - 5 p.m.
The automated system is available 7 days a week, 24 hours a day.

(866) 901-3212
Tele-Typewriter: (866) 399-4096
Outside US: (408) 273-0073
Fax: (714) 347-4811

Appointments

Schedule an Appointment:

Orange County Child Support Services offers convenient ways to connect with a child support professional. Click the button below or call (714) 347-6406 to schedule an appointment at a time that works best for you.

Video Appointment: Use your smart phone, tablet or computer to connect over video call (Zoom or MS Teams). Learn how to use Zoom for your appointment.

Phone Appointment: We will call you at the number provided at your appointment time.

In-person Appointment: Discuss your case with us in person at our office.

Talk to Us Right Away: Call (714) 347-4980, Monday-Friday, 7:00 a.m.-4:30 p.m.

By Mail

By Mail:

Department of Child Support Services
P.O. Box 22099
Santa Ana, CA 92702

By Email
By Email:

Electronic service of court documents: e-servicedocuments@css.ocgov.com
New customers without an open case: childsupport@css.ocgov.com
Existing customers, contact a case manager through Customer Connect.

Customer Connect

Customer Connect:

Customer Connect is a self-service portal that provides 24/7 access to your case information. Use Customer Connect to contact a case manager, see your payment history and electronic documents, and update your contact information.

View an instructional video in English or Spanish
Log in or register for Customer Connect

You will need your Participant Identification number (PAR ID) to log in and access your  Customer Connect account. If you would like to access Customer Connect and need assistance with your PAR ID, contact us at (866) 901-3212.

Parentage Opportunity Program Coordinator:

(714) 347-8118
CSS-POP@css.ocgov.com

Ombudsman
Ombudsman:

(714) 347-4818

Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resolution process and State Hearings.

Media Relations:
Ian Rudge

OC CSS’ Public Information Officer is responsible for communications with the media.

By Phone: (714) 347-4979

By Fax: (714) 347-4825

By Email: IRudge@css.ocgov.com

To protect your privacy, we are not able to communicate through social media.