If you currently do not have an existing case with OC Child Support Services, you may e-mail us directly at: childsupport@css.ocgov.com. Existing customers who ultilize this e-mail box will be re-directed to customer connect. Thank you for your cooperation.
Physical Location, Map & Driving Directions
1055 North Main Street
1st Floor
Santa Ana, CA 92701
Public Service Center Hours:
8:00 a.m. to 4:30 p.m. Monday through Friday (except legal holidays)
(To guarantee services, you must arrive by 4:00 p.m.)
Only customers with scheduled appointments will be assisted during the
hour of 7:00 a.m. to 8:00 a.m.
Cashier Hours:
7:00 a.m.-5:00 p.m.
We are located on the corner of Main Street and 10th Street in the City of Santa Ana. The Public Service Center is on the first floor of the building. Convenient metered parking is available around the building's perimeter.
Telephone: (714) 541-7600
Toll-free Telephone: (888) 594-7600*
Live operators are available from 7:00 a.m. to 4:30 p.m. Monday through Friday
(except legal holidays).
Our automated system is available 24 hours a day.
*Toll-free phone number is not accessible in the (714) area code
Fax: (714) 347-4811
TDD access for the hearing impaired: (714) 347-4815
Payment Mailing Address
State Disbursement Unit
P.O. Box 989067
West Sacramento, CA. 95798
Ombudsman Team
Telephone: (714) 347-4818
The Ombudsman Team assists parents, employers and the community. An Ombudsman will provide information about the child support program, resolve issues, answer questions, and explain your rights and responsibilities.The Ombudsman Team also helps parties through the Complaint Resolution process and State Hearing, and helps arrange for special accommodations and interpreters needed at State Hearings. The Ombudsman Team also evaluates customer satisfaction and suggests ways to resolve concerns and improve customer service.
Contact: Jesse Guillen
Public Information Office Direct Line: (714) 313-1952
Fax: (714) 347-4925
Email: jguillen@css.ocgov.com
Family Law Facilitator
Telephone: (714) 935-8304
Family Law Facilitators help parents obtain and complete court forms. Family Law Facilitators services are provided free of charge and are not connected with county Department of Child Support Services.
Paternity Opportunity Program (POP)
Telephone: (714) 347-8118
Robin Vann, Orange County POP Coordinator
E-Mail Address: rvann@css.ocgov.com
The Paternity Opportunity Program (POP) is a fast, free, and easy way to establish paternity. Through POP, unmarried parents can establish paternity by completing and signing a Declaration of Paternity at the hospital right after the baby is born. Once both parents complete and sign the form, the hospital files the form with California Department of Child Support Services and paternity is established. Parents may also choose to sign a Declaration of Paternity at a later date. Parents can visit the Orange County Department of Child Support Services for help with completing and signing the Declaration of Paternity form free of charge.
Legal