CORONAVIRUS (COVID-19) UPDATES
Our customer service lobby is open for kiosk payments only
Monday-Friday, 7:00 a.m. - 4:30 p.m.

Visit California Department of Child Support Services for additional updates

The conditions with the Coronavirus (COVID-19) are rapidly changing. Orange County Child Support Services will update this page regularly with new information regarding changes to our services.



 child support profesional Child Support professionals are ready and available to help:

  • Phone: (866) 901-3212, Monday-Friday, 7 a.m. - 5 p.m.  
  • Customer Connect: Log in to email your case manager.
  • Contact your case manager: Call us at (866) 901-3212 if you need their contact information.

To protect your privacy, we are not able to communicate by social media.





 payments Receiving Payments:

Disbursement of paper checks may be delayed. Consider enrolling in direct deposit or requesting an Electronic Payment Card (EPC).

Making Payments:

  • Online
  • By phone: (866) 901-3212
  • By mail: Mail check/money order to CA State Disbursement Unit, P.O. Box 989067, West Sacramento, CA 95798-9067
  • Using PayPal
  • Using PayNearMe: Get a personal barcode and find participating locations to make cash payments.
  • Using MoneyGram: Find participating locations to make cash payments. Your participant identification number and access code 14630 are required.
  • TouchPay Kiosk: Our customer lobby is open for kiosk payments only. Monday-Friday, 7:00 a.m. - 4:30 p.m.


The California State Disbursement Unit remains open and will continue to process and disburse payments.
   





 modify child support Modifying a Child Support Order:

If you are experiencing a change of circumstances, such as loss of income, request to change (modify) your order by completing an online application or contacting us. We can also help you and the other parent reach an agreement (stipulation) to change your order.

You will still pay the same amount in child support unless you change your order or reach an agreement. If you cannot come to an agreement, then we will schedule a court hearing. Due to the court's closure, court hearing dates will be scheduled 4-6 months from now. 




 court hearings Court Hearings:

If you have a pending court hearing, contact us:
By phone: (714) 347-6910
By email:
css-courtdate@css.ocgov.com




 bank levies and drivers license suspension Bank Levies & Driver's License Suspensions:

Automated actions for bank levies and driver's license suspensions have been stopped. If you receive notification of either of these actions, please contact us at (866) 901-3212.




 wash hands      How to protect yourself:

For the latest information and steps you can take to protect yourself, visit the websites for the Center for Disease Control (CDC) and the Orange County Health Care Agency (OC HCA)
.

Information on how to communicate with us available in Spanish and Vietnamese.

Updates and information from California Department of Child Support Services in Spanish.